Einträge von Scott Levey
Getting the tone right in your emails – part 2
Choose how formal you want to be Because we send and receive so many email we tend to think that emails can be less formal than traditional letters. Keep in mind though, that the way you write can be seen by strangers and colleagues alike as a reflection of your own professionalism, intelligence, values, and […]
Getting the tone right in your emails – part 1
Email remains the most pervasive form of communication in the business world. Yet a recent study discovered that 64% of professionals feel that email has caused tension, confusion, or other negative consequences for them and their colleagues. Much of this tension and confusion comes from the way an email “sounds” to the reader – in […]
Emails with effective subject lines
1) Write your subject line first Too many of us either just hit reply, forward or even write nothing at all in the subject line. An email with a blank subject line isn’t going to get the attention it deserves, may go unread and will certainly be difficult to find later on. Obviously you’ve planned […]
20 phrases for closing an email
Originally published on 08.07.2013 A common problem We often hear how writing emails in English can cost just too much time. One solution that works for many people is to begin building a “toolbox” of useful phrases. A toolbox is a simple idea – you just start keeping a list of common and useful expressions […]
Effective introductions when presenting in English
If you are nervous about presenting in English, making an effective introduction is especially important. An effective introduction will help your audience know what to expect and it will help you feel confident. Once you’ve started well it is easier to keep going – and don’t forget that your audience is there to listen to […]
Elvis, statistics and virtual teams
At the time of Elvis’ death there were an estimated 170 Elvis impersonators in the world. Today there are at least 85,000 Elvis’s around the world. At this rate of growth, “statistically speaking”, one in three of the world’s population will be an Elvis impersonator by 2019. I share this for two reasons. Firstly, I’m […]
Action-Centred Leadership: A Practical Exercise to Find Your Leadership Balance
Introduction Delivering results is only one measure of an effective leader. Today’s leaders are expected to engage and develop their people, foster collaboration, navigate change, and lead across hybrid or geographically dispersed teams. We often hear about the impact of having to balance these responsibilities from participants in our leadership training programmes. „There is little […]
70-20-10 model: Why we MUST apply it to Business English training
By applying the 70-20-10 philosophy to Business English training and integrating on-the-job and social learning alongside traditional approaches, companies can comfortably overcome the challenges they face.
70-20-10 Model: Does it transfer to Business English training?
In a nutshell, yes it can – and language training beyond the traditional approach is key to making an impact on performance. The 70-20-10 model reflects the increasing awareness that learning is not just about “traditional” training.
70-20-10 Model: 5 Implementation Tips
What is the 70-20-10 model? As we mentioned last week in our blog post, the 70-20-10 model has been around for a few years now, and reflects the increasing awareness that learning is not just about “traditional” training (whether it be a seminar, classroom, or an e-learning program). Research has shown we actually acquire most […]
70-20-10 Model: Getting Started
What is the 70-20-10 model? The 70-20-10 model has been around for a few years now, and reflects the increasing awareness that learning is not just about “traditional” training (whether it be a seminar, classroom, or an e-learning program). Research has shown we actually acquire most of the knowledge, skills and behaviours we need to […]
Presentation Introductions for Beginners: The 3 Ps
Presentation introductions for beginners Do the thoughts of presentation introductions make you nervous? Does the idea of speaking in front of people make your mouth go dry? Well keep reading … If you are nervous about presenting in English, making effective presentation introductions is especially important. Effective presentation introductions will help your audience know what […]
Giving feedback using the DESC model
Giving feedback effectively will have a real impact on your business Everybody understands that performance feedback should be constructive, focused and to the point. Effective feedback can resolve conflicts, overcome problems and improve individual and team morale. It doesn’t really need mentioning that ineffective feedback often accomplishes the opposite. Or that if you are skilled […]
Presentation Techniques: Speaking in Threes
Presentation techniques: tripling There are hundreds of presentation techniques, and some are more common than others. One example is that people find it easy to remember things in threes, and building on this tendency (known as tripling) is one of the simple presentation techniques that work in all presentations. You’ve probably already seen or heard […]
Listening Skills: 10 Areas to Improve
Listening effectively is not easy. How often do you find yourself in a conversation and not completely concentrating on what your partner is saying? hbspt.cta.load(455190, ‚0455f399-a600-43a9-848f-986da3f8ea8e‘, {}); How good are your listening skills? Take a look at the ten simple questions below and assess how good your listening skills are. Be honest with yourself. As […]
The RATER model in customer service – How do you RATE?
All of us have “customers” of one sort or another. Whether we are working on a B2B or B2C basis, with internal or external customers, customer service skills make a huge difference at how successful you are at working with customers. Understanding what customers expect is a must. In a general sense, customers expect a […]
Writing Emails: 20 phrases for closing an email
A common problem we hear is how writing emails in English can cost just too much time. One solution that works for many people is to begin building a “toolbox” of useful phrases. It’s a simple idea– you just start keeping a list of common and useful expression, perhaps on your desktop or in a […]
Presentations: The 4Rs
The 4Rs is a model for handling questions, consisting of four stages—Reflect, Respect, Respond and Review. Presenters don’t have to use each of the 4 steps every time they answer a question, and there is also room to play with the order of the Rs (indeed, slavishly following the steps can sound robotic). The model […]
Writing clear emails: Asking somebody to do something
How many of your emails are asking somebody to do something? And do you spend too much time thinking about exactly what to write and how to structure your email? Then read on and learn how to save time while writing clear emails. So many of the emails we write are for a handful of […]
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