Emailing and telephoning with confidence

Business English

This highly practical training supports professionals who wish to communicate more effectively by transferring information accurately AND ensuring messages are understood as they were intended. You will improve your confidence and competence when working in English via email or over the phone helping you to build healthy working relationships, save time and reduce unnecessary stress.

Customized content

Flexible scheduling

Flexible format

About this training

Your outcomes

Increase your confidence and competence
Develop your ability to manage your typical and routine tasks
Learn time-saving strategies for planning and writing emails
Implement proven techniques and models to ensure professional communication
Build a language toolbox of phrases necessary for communicating effectively and productively

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Training content

Reviewing the fundamentals for effective communication
Understanding the strengths and weaknesses of communicating via email and telephone
Planning to save you time, improve your communication and reduce stress
Using structure and format to ensure clarity and results in emails
Implementing time-saving email models
Applying effective language when writing emails
Dealing with typical tasks and scenarios via email and telephone
Using the telephone effectively and appropriately
Taking the fear out of telephoning in English
Building a toolbox of power phrases for telephoning in English
Transferring the training back to your workplace

What can you expect from Target Training?

Experiential training environment

Practical content customized to your reality and goals

Share experience, knowledge and best-practices

Pragmatic focus on what you do and how you do it

A trainer who cares about your progress

Enjoyable, safe, fun atmosphere

Lots of opportunity to practise during the session

Feedback from self, trainer and peers

Social learning

Interactive training with transfer to the workplace at the heart

An actionable transfer plan

Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Business English

Reader-oriented writing

Participating in meetings with confidence

Presenting in English with confidence

For more information about how we can help you succeed globally.

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Emailing and telephoning with confidence

Business English

Customized content

Flexible scheduling

Flexible format

Your outcomes

Training content

Experiential training environment

Practical content customized to your reality and goals

Share experience, knowledge and best-practices

Pragmatic focus on what you do and how you do it

A trainer who cares about your progress

Enjoyable, safe, fun atmosphere

Lots of opportunity to practise during the session

Feedback from self, trainer and peers

Social learning

Interactive training with transfer to the workplace at the heart

An actionable transfer plan

Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Reader-oriented writing

Participating in meetings with confidence

Presenting in English with confidence

For more information about how we can help you succeed globally.

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