English for Team Assistants and Secretaries

Function & Industry Specific Business English Training

Our training solutions for Team Assistants and Secretaries provide opportunities for team assistants to refresh and boost their English skills and grow in confidence.  Using a scenario-oriented approach we focus on the key tasks and situations where team assistants, secretaries and support staff need to speak, write and understand English.

Typical training topics

  • Identifying your specific workplace situations
  • Receiving visitors and making guests feel welcome
  • Explaining simple processes
  • Assisting international visitors
  • Helping new employees find their feet
  • Troubleshooting in English
  • Minimizing misunderstandings
  • Building confidence when telephoning
  • Taking and relaying messages
  • Delivering the right tone when emailing
  • Arranging and coordinating trips and events
  • Managing difficult people
  • Defending your manager’s availability and time

Training you to succeed globally

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