Sales for non-sales people

Sales & Customer Service Skills

This training is for all professionals new to, or looking to become involved in business development. Don’t think you are a salesperson? Well, most salespeople don’t either when they begin working to help clients meet their goals. By dispelling the myths and focusing on key practical skills, this workshop will help you build confidence when working with leads and clients, giving you proven tips to promote your company’s services or products.

Multiple languages

Customized content

Flexible scheduling

Flexible format

About this training

Your outcomes

Clear understanding of what sales is, and what it isn’t
See your products through your client’s eyes
A better understanding of why people buy
Proven methods on building and maintaining your sales networks
Build rapport with B2B and B2C partners
Practice proven skills to build trust, interest, and commitment
Develop and implement a realistic personal action plan

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Training content

Understanding your starting position and objectives
Acknowledging attitudes to selling – myths and truths
Identifying what makes people buy
Understanding the core sales process from a client’s perspective
Clarifying prospects and planning initial activities
Establishing your objectives and applying them to every interaction
Building rapport with leads
Asking the right questions and listening to understand and uncover needs and priorities
Presenting your services
Influencing using practical selling techniques
Recognizing buying signals and using them to move the sales process along
Dealing with common and specific objections with confidence and authenticity
Making the sale
Managing your motivation

What can you expect from Target Training?

Experiential training environment

Practical content customized to your reality and goals

Share experience, knowledge and best-practices

Pragmatic focus on what you do and how you do it

A trainer who cares about your progress

Enjoyable, safe, fun atmosphere

Lots of opportunity to practise during the session

Feedback from self, trainer and peers

Social learning

Interactive training with transfer to the workplace at the heart

An actionable transfer plan

Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Sales & Customer Service skills

For more information about how we can help you succeed globally.

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Sales for non-sales people

Sales & Customer Service Skills

Multiple languages

Customized content

Flexible scheduling

Flexible format

Your outcomes

Training content

Experiential training environment

Practical content customized to your reality and goals

Share experience, knowledge and best-practices

Pragmatic focus on what you do and how you do it

A trainer who cares about your progress

Enjoyable, safe, fun atmosphere

Lots of opportunity to practise during the session

Feedback from self, trainer and peers

Social learning

Interactive training with transfer to the workplace at the heart

An actionable transfer plan

Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

For more information about how we can help you succeed globally.

Our Solutions

Case Studies

Resources

Target Training GmbH

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