Managing conflict in virtual teams

Interpersonal Skills Training

A virtual work environment can easily change a simple task-based misunderstanding into a person to person conflict. As an experienced communicator you’re aware that non-verbal communication is a great empathy builder. Deprived of face-to-face communication, behaviours are magnified, intentions are misread and opinions are formed. The training Managing Conflict in Virtual Teams is for everyone who needs to overcome the challenges of virtual team conflicts, enabling participants to deal with conflicts confidently and successfully.

Contact Us All Services

Multiple languages

Customized content

Flexible scheduling

Flexible format

About this training

Your outcomes

  • Recognize the warning signs of conflict in virtual environment
  • Reflect on your personal approach to dealing with stress and conflict
  • Apply various tools and techniques to prevent and resolve conflicts in a virtual environment
  • Apply the skills and techniques to real situations
Request Offer

Training content

  • Facilitating the open flow of information
  • Recognizing the signs of fight or flee behavior in a virtual environment
  • Developing active listening skills for interacting appropriately within a virtual communication environment
  • Understanding and increasing the level of commitment each team member has to the team/organizational goals and to each other
  • Being well versed in the differences between, dialog, discussion, and debate and the skills required by each
  • Articulating clearly what is happening for us in conflict and our paths to action
  • Building a safe, virtual environment for sharing information (including bad news)
  • Understanding and valuing the motivational needs of each team member
  • Knowing when and what should be addressed individually and what should be addressed within the team
  • Developing a common vocabulary for dealing with conflict before it arises
  • Using self-reflecting language
  • Asking, mirroring, paraphrasing, priming
  • Linking and building
  • Deciding, documenting, and following-through
  • Recognizing the strengths and drawbacks of different communication methods

What can you expect from Target Training?

Experiential training environment
Practical content customized to your reality and goals
Share experience, knowledge and best-practices
Pragmatic focus on what you do and how you do it
A trainer who cares about your progress
Enjoyable, safe, fun atmosphere
Lots of opportunity to practise during the session
Feedback from self, trainer and peers
Social learning
Interactive training with transfer to the workplace at the heart
An actionable transfer plan
Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Interpersonal skills

Focus on people

Moving from Specialist to Consultant

Train the trainer

Investing in Relationships

Contact us

For more information about how we can help you succeed globally.

Your personal data is safe with us and you won’t be entered on any mailing lists if you submit this form.

Problem solving and decision makingMoving from Specialist to Consultant