Prepare for first training session
With my day fully planned in advance, I arrive at my desk to find an email marked “urgent”. I had wanted to review my folder before my 9 o’clock 1-to-1 session. Instead I open the email to see if I can take care of it before the lesson starts. Luckily it’s short – Simone, one of the sales assistants, needs to send a mass email this morning. I phone her and together we fine-tune a few phrases.
I quickly correct the errors in the mail and return it to her, along with the comment that I will get back to her later with some follow-up examples to clarify a language point. I get to the training room with less than a minute to spare.