Communicating difficult news

Interpersonal Skills

This highly experiential training is ideal for newly formed teams. It can also be adapted to meet the needs of existing teams looking to review and strengthen their performance. This seminar will equip you with the knowledge and skills to manage and participate in highly effective teamwork.

Multiple languages

Customized content

Flexible scheduling

Flexible format

About this training

Your outcomes

Develop an understanding of the emotional journey both sides take
Use reliable communication models that reduce stress
Familiarize yourself with practical tools and methods for delivering difficult news
Develop a skill set for handling internal and external partners in crisis situations
Gain confidence in dealing with difficult people and situations

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Training content

Identifying your communication scenarios through a situational matrix
Appreciating what makes news “difficult” to give and receive
Understanding how people react
Managing stress and increasing clarity through practical models for communicating difficult news
Managing different communication modes
The impact of culture
Dealing with the unexpected

What can you expect from Target Training?

Experiential training environment

Practical content customized to your reality and goals

Share experience, knowledge and best-practices

Pragmatic focus on what you do and how you do it

A trainer who cares about your progress

Enjoyable, safe, fun atmosphere

Lots of opportunity to practise during the session

Feedback from self, trainer and peers

Social learning

Interactive training with transfer to the workplace at the heart

An actionable transfer plan

Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Interpersonal skills

Interviewing skills for sales, marketing and business development professionals

Investing in Relationships

For more information about how we can help you succeed globally.

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Communicating difficult news

Interpersonal Skills

Multiple languages

Customized content

Flexible scheduling

Flexible format

Your outcomes

Training content

Experiential training environment

Practical content customized to your reality and goals

Share experience, knowledge and best-practices

Pragmatic focus on what you do and how you do it

A trainer who cares about your progress

Enjoyable, safe, fun atmosphere

Lots of opportunity to practise during the session

Feedback from self, trainer and peers

Social learning

Interactive training with transfer to the workplace at the heart

An actionable transfer plan

Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Interviewing skills for sales, marketing and business development professionals

Investing in Relationships

For more information about how we can help you succeed globally.

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Case Studies

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