Communicating difficult news

Interpersonal Skills Training

Reliable, stress-reducing communication models.
Practical tools and methods for delivering difficult news.
Techniques for dealing with the unexpected.

Communicating difficult news

This highly experiential seminar is ideal for newly formed teams.  It can also be adapted to meet the needs of existing teams looking to review and strengthen their performance. This seminar will equip you with the knowledge and skills to manage and participate in highly effective teamwork.

Your outcomes

  • Develop an understanding of the emotional journey both sides take
  • Use reliable communication models that reduce stress
  • Familiarize yourself with practical tools and methods for delivering difficult news
  • Develop a skill set for handling internal and external partners in crisis situations
  • Gain confidence in dealing with difficult people and situations
  • Virtual Delivery

  • Modular Delivery

  • Face to face Delivery

Training content

  • Identifying your communication scenarios through a situational matrix
  • Appreciating what makes news “difficult” to give and receive
  • Understanding how people react
  • Managing stress and increasing clarity through practical models for communicating difficult news
  • Managing different communication modes
  • The impact of culture
  • Dealing with the unexpected
  • Customized for specific audience

  • Supported by guided learning / elearning

  • Adapt and intergrate in existing program

  • Flexible group size

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Are you responsible for organizing training and development solutions for individuals, teams, or your entire organization? Are you looking for ideas and options? Would you like to learn about what works, what doesn’t, what others are doing, and where to start? We have 25+ years’ experience in implementing B2B training solutions. Projects large and small, we’ve done it all, helping hundreds of organizations and thousands of employees succeed globally.

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