Effective communication for internal & quality auditors
This seminar is for all auditors who want to develop and fine-tune their interpersonal communication skills and interview skills in order to improve the efficiency and effectiveness of their audits. Are you easily able to establish rapport in every interaction? How positively do you present yourself, your mission and organization? In this seminar we look at communication skills throughout the audit process, with a particular focus on interviewing. We will also give you tools and ideas to help you communicate effectively in the challenging environment of internal & quality audit today.
Your outcomes
- Enhance your awareness of what factors contribute to successful audit communication
- Create a positive and professional image of yourself and your department
- Build up a toolbox of audit specific communication techniques
- Increase your impact when communicating with stakeholders
Modular Delivery
Face to face Delivery
Training content
- Encouraging the open flow of fact-based information
- Building rapport
- Establishing essential skills for effective oral communication
- Presenting yourself and your objectives professionally
- Adapting to diverse cultures and communication styles
- Dealing with common report problems
- Promoting quality communication through behavior
- Questioning types and techniques
- Removing barriers to effective listening
- Facilitating the interview process
- Managing time and staying on track through questions and responses
- Evaluating verbal and non-verbal behaviour
- Creating strategies for dealing with difficult audit partners
Customized for specific audience
Supported by guided learning / elearning
Adapt and intergrate in existing program
Flexible group size
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