Emailing & telephoning with confidence
Key language and structures for email and telephone communication.
Your outcomes
- Increase your confidence and competence
- Develop your ability to manage your typical and routine tasks
- Learn time-saving strategies for planning and writing emails
- Implement proven techniques and models to ensure professional communication
- Built a language toolbox of phrases necessary for communicating effectively and productively
Training content
- Reviewing the fundamentals for effective communication
- Understanding the strengths and weaknesses of communicating via email and telephone
- Planning to save you time, improve your communication and reduce stress
- Using structure and format to ensure clarity and results in emails
- Implementing time-saving email models
- Applying effective language when writing emails
- Dealing with typical tasks and scenarios via email and telephone
- Using the telephone effectively and appropriately
- Taking the fear out of telephoning in English
- Building a toolbox of power phrases for telephoning in English
- Transferring the training back to your workplace
Build a time-saving language toolbox of power phrases for telephoning in English.
Time-saving strategies for planning and writing emails.
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