Handling critical conflict situations

Interpersonal Skills

Conflict can be healthy. No company or team is going to grow or develop without conflict – but when does a disagreement become a conflict situation and when does this conflict become critical and destructive? How you behave, and what you do and say has the potential to make or break your relationship. This training is designed for anyone who needs to, or will need to, handle critical conflict situations both internally and externally.

Contact Us All Services

Multiple languages

Customized content

Flexible scheduling

Flexible format

About this training

Your outcomes

  • Recognize where conflicts come from in the workplace
  • Approach conflict situations with increased confidence
  • Adopt a confident, professional and appropriate style when faced with critical situations
  • Develop practical skills to handle a critical situation
Request Offer

Training content

  • Acknowledging that a situation is critical and defining the problem
  • Identifying the underlying need
  • Letting individuals express themselves
  • Establishing sources of conflict
  • Identifying your conflict style according to the Thomas Killmann model
  • Realizing how conflicts escalate – the 5 steps
  • Looking for common ground
  • Being emotionally aware
  • Listening for what isn’t being said
  • Preparing for a conflict discussion
  • Focusing on the present and the future
  • Recognizing negative and aggressive behavior patterns
  • Identifying and dealing with the underlying causes of difficult behavior
  • Executing the discussion
  • Understanding and managing the situation rather than the person
  • Developing stakeholder communication skills
  • Following up for results
  • Seeing conflict as an opportunity

What can you expect from Target Training?

Experiential training environment
Practical content customized to your reality and goals
Share experience, knowledge and best-practices
Pragmatic focus on what you do and how you do it
A trainer who cares about your progress
Enjoyable, safe, fun atmosphere
Lots of opportunity to practise during the session
Feedback from self, trainer and peers
Social learning
Interactive training with transfer to the workplace at the heart
An actionable transfer plan
Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Interpersona skills

Focus on people

Moving from Specialist to Consultant

Train the trainer

Investing in Relationships

Contact us

For more information about how we can help you succeed globally.

Your personal data is safe with us and you won’t be entered on any mailing lists if you submit this form.

Investing in RelationshipsDesigning Presentations with IMPACT