Handling critical conflict situations
Interpersonal Skills Training
Focus on the key behaviors and strategies you need to manage conflict.
Your outcomes
- Recognize where conflicts come from in the workplace
- Approach conflict situations with increased confidence
- Adopt a confident, professional and appropriate style when faced with critical situations
- Develop practical skills to handle a critical situation
Training content
- Acknowledging that a situation is critical and defining the problem
- Identifying the underlying need
- Letting individuals express themselves
- Establishing sources of conflict
- Identifying your conflict style according to the Thomas Killmann model
- Realizing how conflicts escalate – the 5 steps
- Looking for common ground
- Being emotionally aware
- Listening for what isn’t being said
- Preparing for a conflict discussion
- Focusing on the present and the future
- Recognizing negative and aggressive behavior patterns
- Identifying and dealing with the underlying causes of difficult behavior
- Executing the discussion
- Understanding and managing the situation rather than the person
- Developing stakeholder communication skills
- Following up for results
- Seeing conflict as an opportunity
Develop practical skills to confidently handle critical situations.
Learn how to balance priority and obligation.
Your personal data is safe with us and you won’t be entered on any mailing lists when you submit this contact form.








