Interpersonal & Communication Skills Training

Identify your specific influencing preferences and behaviors.
Learn to influence others without using formal authority.
Practice using a range of tools and techniques in influencing situations.


Influencing others is key to making an impact in your working environment. This highly practical training is aimed at line managers and specialists whose success depends on influencing others without using formal authority. Typical participants want to communicate more effectively to make an impact and get themselves heard even though they may not have a formal position within the decision-making process.

“Finding a way to communicate a message so that it is heard and taken on board is important when you want to influence others. Yet too often people are reluctant to do this for fear of not being true to themselves. Helping participants overcome this and remain confident and authentic is challenging and rewarding.”

Scott Levey

Your outcomes

  • Understand what influencing is, and is not
  • Reflect on the importance of proactively influencing colleagues, partners and clients to benefit your organization
  • Identify your specific influencing preferences and behaviors
  • Familiarize yourself with key factors of successful influencing
  • Practice using a range of tools and techniques in influencing situations
  • Grow in confidence and prepare to transfer new skills to the workplace
  • Virtual Delivery

  • Modular Delivery

  • Face to face Delivery

Training content

What makes an effective influencer?

  • The Brent & Dent model of influencing (Discover-Decide-Do-Review).
  • Flexing your style – push, pull and fishing with strawberries.
  • Directive, persuasive, collaborative and visionary approaches.
  • Adapting to the environment in which you want to influence.
  • Understanding your partner and your relationship with them.
  • The INFLUENCER model of skills and behaviors.
  • The power of listening.

Tools, techniques and language:

  • Effective questions
  • Shared rewards
  • Appreciative inquiry
  • Storytelling
  • Customized for specific audience

  • Supported by guided learning / elearning

  • Adapt and intergrate in existing program

  • Flexible group size

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