Managing conflict in virtual teams
Develop your active listening skills for interaction within a virtual environment.
Your outcomes
- Recognize the warning signs of conflict in virtual environment
- Reflect on your personal approach to dealing with stress and conflict
- Apply various tools and techniques to prevent and resolve conflicts in a virtual environment
- Apply the skills and techniques to real situations
Training content
- Facilitating the open flow of information
- Recognizing the signs of fight or flee behavior in a virtual environment
- Developing active listening skills for interacting appropriately within a virtual communication environment
- Understanding and increasing the level of commitment each team member has to the team/organizational goals and to each other
- Being well versed in the differences between, dialog, discussion, and debate and the skills required by each
- Articulating clearly what is happening for us in conflict and our paths to action
- Building a safe, virtual environment for sharing information (including bad news)
- Understanding and valuing the motivational needs of each team member
- Knowing when and what should be addressed individually and what should be addressed within the team
- Developing a common vocabulary for dealing with conflict before it arises
- Using self-reflecting language
- Asking, mirroring, paraphrasing, priming
- Linking and building
- Deciding, documenting, and following-through
- Recognizing the strengths and drawbacks of different communication methods
Establish a safe, virtual environment for sharing information.
Increase the level of commitment each team member has to the team and to each other.
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