Managing conflict

Interpersonal Skills Training

This highly practical workshop on managing conflict is suitable for all professionals seeking to recognize, manage and solve conflicts effectively. It equips you with strategies to help you recognize, manage and solve conflicts quickly and effectively so you can get back to focusing on your job. If you are working with other teams or departments, or if you manage people or projects where conflict can be an issue, this seminar is for you.

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Multiple languages

Customized content

Flexible scheduling

Flexible format

About this training

Your outcomes

  • Understand the nature of conflict and why it happens in the workplace
  • Recognize people’s needs and motivations in conflict situations
  • Develop strategies for dealing with conflicts before they arise
  • Learn how to create a safe environment for sharing information
  • Use a number of techniques for managing conflict
  • Practice essential communication skills for conflict resolution
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Training content

What is conflict?

  • Understanding what conflict is and what it isn’t
  • Reviewing options for dealing with conflict

What do people want?

  • Understanding the 4 approaches to conflict and its resolution
  • Identifying your preferred conflict resolution style
  • Understanding the impact teams can have upon efforts to resolve conflict

Communication tools and techniques for handling conflict:

  • Listening effectively
  • Using self-reflecting language
  • Linking and building
  • Building accountability
  • Role-playing real situations to put new ideas into practice

What can you expect from Target Training?

Experiential training environment
Practical content customized to your reality and goals
Share experience, knowledge and best-practices
Pragmatic focus on what you do and how you do it
A trainer who cares about your progress
Enjoyable, safe, fun atmosphere
Lots of opportunity to practise during the session
Feedback from self, trainer and peers
Social learning
Interactive training with transfer to the workplace at the heart
An actionable transfer plan
Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Interpersonal skills

Focus on communication

Storytelling in business

Interviewing skills for sales, marketing and business development professionals

Interviewing skills

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