Assertiveness
Acquire practical tools and techniques to help you in your workplace.
Your outcomes
- Understand what assertive behavior is and is not
- Recognize the benefits of behaving assertively in the workplace
- Learn how to build your self-confidence when dealing with challenging situations and people
- Acquire practical tools and techniques to help you in your workplace
- Commit to making sustainable changes when back at work – one step at a time
Training content
- Recognizing assertive behavior
- Understanding rights and responsibilities
- Identifying the 5 key ingredients behind being assertive
- Learning about the 6 types of assertion
- Saying “no” assertively without guilt
- Trying out tools and techniques that really work
- Addressing your real situations
- Supporting others in being assertive
- Planning to go forward – transferring training to your workplace
Build your self-confidence when dealing with challenging situations and people.
Commit to making sustainable changes when back at work – one step at a time.
How to say no to customers
A practical guide for B2B service professionals
Great customer service doesn’t always mean saying yes to everything – and sometimes you can’t, shouldn’t or mustn’t say yes to every request. Sometimes you need to say no to customers. As counter-intuitive as it may sound, sometimes saying no is about building relationships!
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