Assertiveness

Interpersonal Skills Training

About this training

This assertiveness seminar is ideal for all professionals seeking to better understand and adopt assertive behaviors to help themselves and their teams succeed. Whether you are a specialist, team leader, or manager, this seminar offers practical advice and tools to help you develop your own assertiveness and self-confidence – benefiting both you and your organization.

Acquire practical tools and techniques to help you in your workplace.

Your outcomes

  • Understand what assertive behavior is and is not
  • Recognize the benefits of behaving assertively in the workplace
  • Learn how to build your self-confidence when dealing with challenging situations and people
  • Acquire practical tools and techniques to help you in your workplace
  • Commit to making sustainable changes when back at work – one step at a time

Training content

  • Recognizing assertive behavior
  • Understanding rights and responsibilities
  • Identifying the 5 key ingredients behind being assertive
  • Learning about the 6 types of assertion
  • Saying “no” assertively without guilt
  • Trying out tools and techniques that really work
  • Addressing your real situations
  • Supporting others in being assertive
  • Planning to go forward – transferring training to your workplace

Build your self-confidence when dealing with challenging situations and people.

Commit to making sustainable changes when back at work – one step at a time.

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How to say no to customers

A practical guide for B2B service professionals

Great customer service doesn’t always mean saying yes to everything – and sometimes you can’t, shouldn’t or mustn’t say yes to every request. Sometimes you need to say no to customers. As counter-intuitive as it may sound, sometimes saying no is about building relationships!

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