Entries by Guest Author

3 questions to ask your existing training providers

I work in an organization where there’s really little rotation in our training suppliers. I’ve inherited most of them, and this means I have some specific issues. Actually I had something yesterday with a supplier.My first recommendation for questions to existing training providers would be a very open one. Just say: hbspt.cta.load(455190, ‘0377217d-6395-4d26-a5fc-d32a69e484a5’, {});   […]

Quick and Easy Recipe for ‘Tasty’ Teleconferences

  Free Download Intercall is one of the world’s largest international conference call company. And Intercall’s own research showed that more than 60 percent of respondents admitted to doing something else while on a conference call. This “doing something else” is one of the key contributors to ineffective teleconferences. I think it is safe to […]

How do your training skills compare to Fred Flintstone and his car?

Wouldn’t it be easier just to walk, than to walk and carry a car made of boulders? 1. Confusing training with presenting As a trainer I’ve often worked with participants who had to train people in something specific. In preparation they wanted to check their powerpoint slides with me. We reviewed the English on the […]

Not everyone’s a natural at small talk

“By failing to prepare you are preparing to fail.” – Benjamin Franklin Do you prepare for small talk? Not only natural small talkers are good at small talk. How much time do you spend preparing for a presentation? Let’s assume you don’t make those up as you go, why should it be different with small […]

Preparing for a performance appraisal interview

  What’s changed then? I want to keep my employees in the company. And performance appraisal interviews are important in making sure this happens. So, I use my “5 Keeps” approach: “If you’re reading this, apologies to those individuals who had to live with how I used to prepare for performance appraisals. I’m probably part […]

Open up your small talk

Great small talkers know that the key to creating meaningful and significant conversation is a matter of asking the right questions. Asking the right questions can help build and develop stronger relationships. Your goal when small talking should be to try to learn about and connect with the other person, not just to pass the […]

Leading meetings in English

What makes leading a meeting in English so hard?   Relax – it’s all about the meeting, not you! When I’ve had to run meetings in Spanish or German, it took me a while to realize that it doesn’t help to worry about these questions. I quickly learned that the participants were actually interested in […]

Book Review: Get the most from your meetings

Free eBook Download   Along with our  latest eBook “Keys to effective meetings”, here’s a list of resources you can use to make your meetings more effective. Facilitation Made Easy: Practical Tips to Improve Meetings and Workshops Esther Cameron Facilitation Made Easy is a comprehensive study of the complete process of planning, carrying out and […]

Doing business with Italians

I’m half Italian, half German and I grew up in Germany. I thought I understood both sides of my heritage, but I didn’t really discover how different these two cultures could be until my work as a sales manager took me to Italy. In fact, it took me a year of working in Italy, building […]

Building business relationships with the Chinese

One of the companies where I train recently opened a plant in China, so doing business with Chinese people has become a topic of great interest for a lot of the participants in my training program. Some of these participants recently had the chance to attend an intercultural training session that highlighted some of the […]

Keys to doing business with India

Over a period of eight years, I’ve worked in India in various multinational companies. I’ve had the opportunity to experience Work-Life-Balance of normal working class people, both in India and in Germany.  I believe that success in business ultimately boils down to understanding different cultures beyond the surface.  Doing business with different cultures can be […]

Saying goodbye via email

Originally published on 10.02.2014 1.  Congratulate them (when appropriate) Congratulations on… Well done…. I hear congratulations are in order. 2.  Tell them you’ve enjoyed working with them / that you’re going to miss them It’s been great / nice / a pleasure working with you. We’re going to miss you around here. The place won’t […]

Ground rules for working effectively in groups

Originally published on: 05.06.2014 One of my program participants recently mentioned the workplace value of the skills of moderation and facilitation. This conversation piqued my interest, so I searched the Net for the best books about facilitation and chose one that is considered a classic text on the topic of facilitation: The Skilled Facilitator: A […]