Entries by Guest Author

Teleconferences are not normal calls

Not your typical phone call Teleconferences are a great way to connect to people around the world. They’re less expensive than face-to-face meetings, often take less time, and solve problems more efficiently than emails do. Conducting a teleconference should be easy. All you have to do is connect everyone on the phone and make decisions […]

Virtual Meeting Dos and Donts

Ensure your virtual meetings are productive Virtual meetings can be tricky at times. Are they more like a telephone call or a face-to-face meeting? Well, they are a combination of both and should be treated differently. Here are some quick and easy “Dos” and “Donts” for virtual meetings. hbspt.cta.load(455190, ‘0455f399-a600-43a9-848f-986da3f8ea8e’, {}); Virtual Meeting “Dos” Ensure […]

Giving Feedback Virtually

Do you ever give feedback virtually? Do you give your suppliers, your clients and your co-workers effective feedback – both positive and constructive (negative)? Giving good, timely, constructive and actionable feedback is something that most of us have to put a lot of effort into. Do we praise the right things? When we give constructive […]

CEFR Levels: A Beginner’s Guide

What is your CEFR level? In Europe everyone talks about their language skills in terms of being somewhere between A1 and C2. But what does this really mean? How do you really know what level you are? Does the next person have the same understanding of what that level really means? Do you even know […]

What makes a good trainer?

What is a good trainer? This sounds like quite a simple question to answer. It’s apparently not. And it depends on who’s answering the question. I like to think that I’m a good trainer and the feedback I’ve received would generally support this.  I will though never forget my first piece of negative feedback. As […]

Clarification Emails: Structure and Phrases

How do you write your clarification emails? How many times have you gotten an email and asked yourself: What is this person trying to say?  What do they want exactly?  This has happened to all of us at some point in our jobs.  Even though this situation may be unavoidable, there are ways to respond […]

Saying Goodbye: Email Phrases

What are you writing when saying goodbye in emails? We need to say goodbye a lot. It sounds like a really easy thing to do, doesn’t it? But there are different situations in which we need to write emails for saying goodbye. Do you say the same thing to the colleague who is going on […]

Expressing Congratulations: Email phrases

Do you need some ideas on expressing congratulations to colleagues? Expressing congratulations when something positive happens in the personal and professional lives of your colleagues and clients is a useful business skill. When you extend your sincere congratulations, you send the message that you care about what happens in the lives of others, even if […]

Meeting Rooms: Phrases for Booking Conflicts

Do you ever have someone using the meeting rooms that you booked? Have you experienced conflicts with the meeting rooms in your company? Imagine this situation: you’ve done hours of preparation for a meeting with your customer. Your slides, documents and ideas are in perfect order and you’re feeling confident. You meet your client in […]

Polite emails: Hamburger Approach

Do you send polite emails?  Each day at work we send and receive many emails.  The longer you spend writing and replying to emails, the less time you have for other important tasks.  Why should you waste time trying to be polite in emails when all you need is some quick information from someone or […]

Meeting misunderstandings: 4 Steps to Clarify

Do you ever have to deal with meeting misunderstandings? So, you’ve just finished putting forward your proposal. You’d planned out what you wanted to say, given a few examples, convincingly described the advantages, and cautiously addressed the disadvantages. All extremely clearly. Or so you thought. Until you hear the first response: “So, are you saying […]

Email Confirmations: Using R.A.P.

A simple structure to confirm your discussion Email confirmations are a key to avoiding confusion and saving time in business communication. The telephone is a great medium for quick discussions. Often agreements or commitments are made on the phone. But, one major disadvantage of agreements made over the telephone is the lack of written evidence. […]

Meeting Rules: Mobile Phones and Laptops

Does your company have clear meeting rules? While some organizations have clear policies about whether laptops and mobile phones can be used during meetings, in other companies the rules were never established or have been allowed to grow relaxed. Ask a group of professionals what they think about this issue and you’re bound to get […]

Holiday Greetings: Quick Email Phrases

Have you sent your holiday greetings to all your colleagues, suppliers, and customers? It’s that time of year again. People keep dropping by my desk to ask what they should write in their emails they want to send out before the holiday period ahead of us. There isn’t really one set thing that you have […]

Presentation slides: 4 Keys to Keeping Attention

4 Keys to good presentation slides Creating presentation slides that summarize your points but still keep your audience’s attention isn’t easy. Ever try talking to someone who is busy reading a book? It’s not easy to get and hold their attention, is it? This is what happens when you stand up to make a presentation […]

Rescheduling Meetings: Avoiding Confusion

How to clearly describe changes when rescheduling meetings One of the challenges of communicating internationally in English is how to clearly describe changes when rescheduling meetings. Frequently, there’s confusion about words like postpone, move forward, move back and delay. And while it’s not actually a word in Standard English, the word ‘prepone’ has reared its […]

Setting Goals: 8 Ideas to Ensure Effectiveness

8 Ideas to ensure you are setting goals that are effective Setting goals is a large part of any manager’s job. If you are going to spend the time setting goals, make sure that they are going to be effective. We all know about SMART goals, but what about effective goals? 1.  Linked to business […]