Training content
Module 1: The role of a manager in driving performance
- “You get the team you deserve” – why the buck starts and ends with you, the line manager
- 9 practical checkpoints for driving performance
- Understanding your impact on others – attitudes and behaviours that motivate others
- Identifying and working with drivers
- 4 types of challenging performances -and how to deal with them
- Starting to “coach” with the TOPIC model
Module 2: Managing through competencies
- Why have a competency model?
- Identifying the skills, knowledge and behaviors your staff truly need
- Developing the skills you need as a manager to manage through competencies
- Tapping into your competency model – from recruiting to developing to assessing
- Assessing and reviewing core competencies
- Developing competencies using the 70-20-10 approach
Module 3: Building trust, engagement and commitment
- Why should anyone be led by you? The relationship between authenticity and skill
- Understanding your impact on others
- Authentic communication
- Emotional bank account
- The confidence challenge
- Why does trust matter and how you can actively build it
- Introducing the 5 dysfunctions of a team – and how trust enables conflict
Module 4: Making the most of development conversations
- The manager’s role in the annual performance review
- Why have an APR cycle and why it is useful?
- Management by objective – best practices
- Why start with the core principles THEN the formal process
- Intelligent goal setting – SMART goals, enabling and engineering interrelation between goals and organizational and personal goals
- The APR as a living habit – and not a series of events
Module 5: Managing team performance
- Developing core skills amongst your team
- Building motivation and enhancing accountability
- Focusing the team by establishing goals and key success indicators – The Purpose Pyramid
- Identifying roles and responsibilities (applying the ARCI model)
- Performing a virtual team health check
