WHO’S IT FOR?
Making the difference through customer service just makes sense. Quality and costs are no longer the only factors behind customer satisfaction – the customer service experience you deliver can make or break a long-term business relationship. Getting straight to the heart of the matter, this practical seminar challenges you to assess and improve your own approach to customer service using the world-class RATER model. Using reflective and experiential training techniques, you will be challenged to grow—individually and as a team. This customer service seminar is designed for all professionals working in a customer-facing role, whether internal or external.