Managing conflict

Interpersonal Skills Training

This highly practical workshop on managing conflict is suitable for all professionals seeking to recognize, manage and solve conflicts effectively. It equips you with strategies to help you recognize, manage and solve conflicts quickly and effectively so you can get back to focusing on your job. If you are working with other teams or departments, or if you manage people or projects where conflict can be an issue, this seminar is for you.

Multiple languages

Customized content

Flexible scheduling

Flexible format

About this training

Your outcomes

Understand the nature of conflict and why it happens in the workplace
Recognize people’s needs and motivations in conflict situations
Develop strategies for dealing with conflicts before they arise
Learn how to create a safe environment for sharing information
Use a number of techniques for managing conflict
Practice essential communication skills for conflict resolution

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Training content

What is conflict?

Understanding what conflict is and what it isn’t
Reviewing options for dealing with conflict

What do people want?

Understanding the 4 approaches to conflict and its resolution
Identifying your preferred conflict resolution style
Understanding the impact teams can have upon efforts to resolve conflict

Communication tools and techniques for handling conflict:

Listening effectively
Using self-reflecting language
Linking and building
Building accountability
Role-playing real situations to put new ideas into practice

What can you expect from Target Training?

Experiential training environment

Practical content customized to your reality and goals

Share experience, knowledge and best-practices

Pragmatic focus on what you do and how you do it

A trainer who cares about your progress

Enjoyable, safe, fun atmosphere

Lots of opportunity to practise during the session

Feedback from self, trainer and peers

Social learning

Interactive training with transfer to the workplace at the heart

An actionable transfer plan

Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Interpersonal skills

Focus on communication

Storytelling in business

Interviewing skills for sales, marketing and business development professionals

Interviewing skills

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For more information about how we can help you succeed globally.

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Managing conflict

Interpersonal Skills Training

Multiple languages

Customized content

Flexible scheduling

Flexible format

Your outcomes

Training content

Experiential training environment

Practical content customized to your reality and goals

Share experience, knowledge and best-practices

Pragmatic focus on what you do and how you do it

A trainer who cares about your progress

Enjoyable, safe, fun atmosphere

Lots of opportunity to practise during the session

Feedback from self, trainer and peers

Social learning

Interactive training with transfer to the workplace at the heart

An actionable transfer plan

Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Focus on communication

Storytelling in business

Interviewing skills for sales, marketing and business development professionals

Interviewing skills

For more information about how we can help you succeed globally.

Our Solutions

Case Studies

Resources

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