English for call centers & service centers

Business English

Outstanding customer service can make the difference in a competitive world. Our business English training solutions for call centers & service centers are designed to develop, practice and transfer the language and skills you need to be successful and build satisfaction and loyalty.

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Customized content

Flexible scheduling

Flexible format

About this training

Your outcomes

  • Increase your confidence, competence and clarity when communicating with customers
  • Develop your ability to answer customer requests in English
  • Learn useful strategies for building rapport with customers
  • Implement proven communication techniques and customer service models to ensure professional communication
  • Build a useful language toolbox of phrases necessary for communicating effectively
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Training content

  • Answering calls and customer requests
  • Applying the RATER model to your customer interactions
  • Managing your customers’ expectations
  • Uncovering key information through questioning
  • Dealing with dissatisfaction and service breakdowns
  • Responding to a complaint
  • Keeping control of the conversation
  • Listening for explicit and implicit messages
  • Troubleshooting with the customer
  • Delivering unwanted information
  • Apologizing to the customer
  • Giving instructions and setting tasks

What can you expect from Target Training?

Experiential training environment
Practical content customized to your reality and goals
Share experience, knowledge and best-practices
Pragmatic focus on what you do and how you do it
A trainer who cares about your progress
Enjoyable, safe, fun atmosphere
Lots of opportunity to practise during the session
Feedback from self, trainer and peers
Social learning
Interactive training with transfer to the workplace at the heart
An actionable transfer plan
Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Sales & Customer Service

Selling across cultures

Making the difference through customer service

Interviewing skills for sales, marketing and business development professionals

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For more information about how we can help you succeed globally.

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