Communicating difficult news

Interpersonal Skills

This highly experiential training is ideal for newly formed teams.  It can also be adapted to meet the needs of existing teams looking to review and strengthen their performance. This seminar will equip you with the knowledge and skills to manage and participate in highly effective teamwork.

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Multiple languages

Customized content

Flexible scheduling

Flexible format

About this training

Your outcomes

  • Develop an understanding of the emotional journey both sides take
  • Use reliable communication models that reduce stress
  • Familiarize yourself with practical tools and methods for delivering difficult news
  • Develop a skill set for handling internal and external partners in crisis situations
  • Gain confidence in dealing with difficult people and situations
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Training content

  • Identifying your communication scenarios through a situational matrix
  • Appreciating what makes news “difficult” to give and receive
  • Understanding how people react
  • Managing stress and increasing clarity through practical models for communicating difficult news
  • Managing different communication modes
  • The impact of culture
  • Dealing with the unexpected

What can you expect from Target Training?

Experiential training environment
Practical content customized to your reality and goals
Share experience, knowledge and best-practices
Pragmatic focus on what you do and how you do it
A trainer who cares about your progress
Enjoyable, safe, fun atmosphere
Lots of opportunity to practise during the session
Feedback from self, trainer and peers
Social learning
Interactive training with transfer to the workplace at the heart
An actionable transfer plan
Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Interpersonal skills

Interviewing skills for sales, marketing and business development professionals

Communicating difficult news

Storytelling in business

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