English for call centers & service centers

Business English

Outstanding customer service can make the difference in a competitive world. Our business English training solutions for call centers & service centers are designed to develop, practice and transfer the language and skills you need to be successful and build satisfaction and loyalty.

Customized content

Flexible scheduling

Flexible format

About this training

Your outcomes

Increase your confidence, competence and clarity when communicating with customers
Develop your ability to answer customer requests in English
Learn useful strategies for building rapport with customers
Implement proven communication techniques and customer service models to ensure professional communication
Build a useful language toolbox of phrases necessary for communicating effectively

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Training content

Answering calls and customer requests
Applying the RATER model to your customer interactions
Managing your customers’ expectations
Uncovering key information through questioning
Dealing with dissatisfaction and service breakdowns
Responding to a complaint
Keeping control of the conversation
Listening for explicit and implicit messages
Troubleshooting with the customer
Delivering unwanted information
Apologizing to the customer
Giving instructions and setting tasks

What can you expect from Target Training?

Experiential training environment

Practical content customized to your reality and goals

Share experience, knowledge and best-practices

Pragmatic focus on what you do and how you do it

A trainer who cares about your progress

Enjoyable, safe, fun atmosphere

Lots of opportunity to practise during the session

Feedback from self, trainer and peers

Social learning

Interactive training with transfer to the workplace at the heart

An actionable transfer plan

Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Sales & Customer Service

Making the difference through customer service

English for call centers & service centers

Writing winning offers and proposals

For more information about how we can help you succeed globally.

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English for call centers & service centers

Business English

Customized content

Flexible scheduling

Flexible format

Your outcomes

Training content

Experiential training environment

Practical content customized to your reality and goals

Share experience, knowledge and best-practices

Pragmatic focus on what you do and how you do it

A trainer who cares about your progress

Enjoyable, safe, fun atmosphere

Lots of opportunity to practise during the session

Feedback from self, trainer and peers

Social learning

Interactive training with transfer to the workplace at the heart

An actionable transfer plan

Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Making the difference through customer service

English for call centers & service centers

Writing winning offers and proposals

For more information about how we can help you succeed globally.

Our Solutions

Case Studies

Resources

Target Training GmbH

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