Training content
Module 1: The fundamentals every distance manager needs
- Horses & Zebras – Compare and contrast the challenges of working virtually
- Introducing the 7 competencies of an effective distance manager
- The 4 fundamentals every distance manager needs to operate effectively in a virtual environment
- Assessing your own competencies
Module 2: Delivering what your team needs from you
- Competency profile for virtual teamwork and leadership
- Myths and realities of leading a virtual team
- Why do virtual teams fail? – The 5 most common avoidable mistakes
- What do employees want from their distance manager
- Overcoming the isolation – virtual water cooler
Module 3: Managing the communication challenge
- Staying connected and coordinated
- Matching the medium with the message – which tool and when?
- Building a communication charter
- Sharing information
- Presenting in a virtual environment
- The distance manager’s guide to efficient teleconferences and web meetings
Module 4: Managing individual performance
- Purpose and SMART goals in a virtual environment
- Coaching in a virtual environment
- Feedback not advice
- Accountability in a virtual environment – DEEP model
- Empowering colleagues to manage their own boundaries
- Celebrating from a distance
- Leading people who don’t report to you
Module 5: Managing team performance
- Developing core skills amongst your team
- Building motivation and enhancing accountability
- Focusing the team by establishing goals and key success indicators – The Purpose Pyramid
- Identifying roles and responsibilities (applying the ARCI model)
- Performing a virtual team health check
