Your outcomes

• Gain a clear understanding of what your new role is – and is not
• Anticipate problems you are likely to face in this role
• Acquire practical strategies and tools to overcome these challenges
• Identify clear “to dos” to drive success in your first 6 months
• Understand the essence of performance management
• Practice the key skills of tasking and feedback
• Learn how to delegate
• Consider your boss’ needs and how you need to meet them

Training content

• Defining who you want to be
• Establishing what a manager is – and isn’t
• Learning from role models
• Working with the “hotel bar” credo
• Challenging beliefs and assumptions
• Managing your time
• Managing resentment
• Working with peers and your interfaces
• Introducing yourself as a manager
• Developing patterns and consistency
• Making sure communication channels are free flowing
• Managing your team’s performance
• Giving feedback
• Learning to delegate
• Detailed action plan for transfer to workplace