“We know what unconscious bias is, and why it’s important. But we don’t know how to start having a conversation about unconscious bias in the workplace in our organisation”. This was a statement from leaders from a multi-national pharma company headquartered in Europe. Any organisation which is trying to build diversity and manage unconscious bias […]
About Stephen Jenner
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Entries by Stephen Jenner
Our unconscious thinking is responsible for 99% of the routine decisions we make. So clearly, engaging our conscious, reflective system is going to be a challenge.
Unconscious bias is not something you can ‘teach’ someone about; the only way to understand it is to experience it. So, in our training programmes we typically start with brain teasers to get trainees engaged.
In this post, we’ll explain the CIA model in more detail, and we’ll explore each part of the model to identify ways to implement it.
Here’s how we helped a client break down trust into easier-to-understand elements by introducing them to the Trust Equation (TE).
Team challenge 1: There is a new manager in a team who believes that everyone in the team is clear what the other team members’ responsibilities are and yet they aren’t. What should the team do? Team challenge 2: An email/request comes to a shared mailbox or distribution list, and there is confusion in the […]
In part 2 we’ll answer the question: What are the elements of planning an effective virtual training session? At the end you will be able to download the template for your own use.
Part 1 of this post is about the key facilitation skills for virtual training delivery, which we identified and worked on with our client’s new virtual trainers.
In this post we will provide tips on how to put RATER into practice, based on real experience we’ve had working with clients.