Sales for non-sales people

Sales & Customer Service Skills

This training is for all professionals new to, or looking to become involved in business development. Don’t think you are a salesperson?  Well, most salespeople don’t either when they begin working to help clients meet their goals. By dispelling the myths and focusing on key practical skills, this workshop will help you build confidence when working with leads and clients, giving you proven tips to promote your company’s services or products.

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Multiple languages

Customized content

Flexible scheduling

Flexible format

About this training

Your outcomes

  • Clear understanding of what sales is, and what it isn’t
  • See your products through your client’s eyes
  • A better understanding of why people buy
  • Proven methods on building and maintaining your sales networks
  • Build rapport with B2B and B2C partners
  • Practice proven skills to build trust, interest, and commitment
  • Develop and implement a realistic personal action plan
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Training content

  • Understanding your starting position and objectives
  • Acknowledging attitudes to selling – myths and truths
  • Identifying what makes people buy
  • Understanding the core sales process from a client’s perspective
  • Clarifying prospects and planning initial activities
  • Establishing your objectives and applying them to every interaction
  • Building rapport with leads
  • Asking the right questions and listening to understand and uncover needs and priorities
  • Presenting your services
  • Influencing using practical selling techniques
  • Recognizing buying signals and using them to move the sales process along
  • Dealing with common and specific objections with confidence and authenticity
  • Making the sale
  • Managing your motivation

What can you expect from Target Training?

Experiential training environment
Practical content customized to your reality and goals
Share experience, knowledge and best-practices
Pragmatic focus on what you do and how you do it
A trainer who cares about your progress
Enjoyable, safe, fun atmosphere
Lots of opportunity to practise during the session
Feedback from self, trainer and peers
Social learning
Interactive training with transfer to the workplace at the heart
An actionable transfer plan
Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Sales & Customer Service skills

Effective Communication for Service Desk Professionals

English for call centers & service centers

Making the difference through customer service

Contact us

For more information about how we can help you succeed globally.

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